Customer Feedback

Read some of our reviews from our customers

Have you got feedback that you want to send? …Simply email us at; to be featured on our website

  • “Such exceptional service is difficult to find these days. Not only that but you are both such great people to do business with…”Derek & Julie

Hello Tony and family, I just wanted to thank you all for not only a great deal on my furniture order but also providing a first class service too. Your business really does go the extra mile, and customer satisfaction clearly is your priority. Many thanks from a very happy customer, and kind regards to you and your family, from Dianne

Good afternoon Tony Just wanted to let you know how pleased we are with the bedroom furniture, it looks great!  Both of us wanted to say how pleasant it has been to find a company that provides the type of attention and service that is generally lacking in current times and also for delivering and assembling the furniture earlier than we anticipated. You, Lynne and Holly can be proud of your business and the service it provides.

You know the old saying, ‘You get what you pay for’. Well I certainly didn’t pay enough for what I got! I was able to purchase a double Amore bed to complete my daughter’s bedroom. The high end Edinburgh shop I have bought furniture and furnishings from for years, wouldn’t or couldn’t source one for me. From the minute I contacted LTB their service was outstanding! I later ordered a mattress on Tony’s recommendation and I shall definately be replacing my present mattresses with these in the near future. Tony kindly held off delivering these items for a number of months while the bedroom was under-going major work. The day of delivery, well what can I say but friendly, professional and totally fantastic. To sum up, down to earth prices for quality furniture and customer service, second to none!
Wishing Lynne and Tony, all the best for a great 2016 and I look forwardingto purchasing from you in the near future.June W

Hi Tony, Lynne,
Just wanted to drop you a line to say a BIG thank you for the excellent service from start to finish on the procurement and the installation of our new fabulous TCH Cromwell bedroom furniture.It is a real pleasure to us and your excellent service in the installation of this very solid furniture was perfect.We will for sure recommend you to all our friends and not leats because of the quality but also the excellent prices you can offer.
Many thanks again & best regdsRobert & Janette

I would just like to take the opportunity to praise you for your excellent service you provided us from start to finish of our new bedroom furniture. Often, we forgot to say thank you when we receive good service and yours was very good indeed. Simple things such as taking away the packaging go a long way these days and it seems you pride yourselves on these little touches. The assembly saved me a great deal of time and effort and you were cheaper to deliver over 425 miles than our local supplier 6 miles away, and cheaper to buy too.Many thanks and if we need anything more we will check your website first.Happy New YearNeal and SueLossiemouthMoray

Thank you very much for the excellent service you provided for the purchase of our bedroom furniture. Your communication from the very start of our order was very reassuring as we were a little wary of ordering from the internet. We were quoted an awful lot more from our local well known furniture store for exactly the same furniture. The service you supplied was second to none. Your wife and yourself worked extremely hard in fitting our wardrobes together. Thank you so much for this service, we have no problems in recommending you to any future customers who like us were a little unsure of ordering from the internet.Think the above says it all!Michelle and Phil Chown

Hi Tony,Just a quick e mail to say hope your journey home was safe and thank you for my bedroom furniture. I am delighted with it and look forward to finishing the room. My thanks to both your wife and yourself, it was a pleasure dealing with you and things couldn’t have run better. It just shows that dealing with a family company is so very different from a large company where you are just another customer. As I told you I had never ordered anything of this kind of value through the internet and was a little wary but I had no need and if only you were closer I am sure I would use your shop for much more.I wish you continuing success and again thanksTracey McPhail

Hello Tony,Thank you very much with your help with this order. As promised your invoice and brochures were waiting for me at the office this morning.Looking forward to hearing form you hopefully in September some time regarding delivery.Your service has been excellent.Kind regardsMrs M Boyt

Hello,I have just tried to ring but the line was busy. Just to let you know I jave received the mirror yesterday and I am extremely pleased with it. Thank you for your excellent service which is usually lacking these days. Good luck with your business, you deserve to succeed.Kind regards,Sandra WadeHi Holly & Tony I had to write and say a huge thank you for the work, support and advise you gave me in furnishing my sitting room I love it. The quality of your products the design tips and attention to detail have been exemplary and a real lesson to how a business should be run. Your fantastic product ranges, customer service and design support make you as a business the total package. Impressed is really an understatement I am blown away with the finished look and can honestly say I have a room I truly love Kind Regards

Hi Tony,Just a quick note to say a big thank you for the safe delivery and build of our new Camel Group dining furniture. You were just leaving as I got home- but I was greeted by a very happy wife who is delighted with the furniture and we are both very grateful for the hard work involved in getting the furniture set up.Your communication & service has been second to none and I would have no hesitation in purchasing from you again and recommending to others.The only downside is that your showroom is not closer to us- as we would definitely have been in for a look around based on the pictures on your facebook site!Best regardsSteven

Dear Lynne and Tony,
It’s not often that we put pen to paper to heap praise on anyone but we would be doing a dreadful injustice if we did not do so on this occasion. We are over the moon with our purchase of the mirror and absolutely wowed by the service that accompanied it. We can’t believe that we bought it in the morning and it was delivered to us in Baldwins Gate, that same evening. Such exceptional service is difficult to find these days. Not only that but you are both such great people to do business with.
We’re not sure what’s next on our furniture shopping list but rest assured when the time comes, it will definitely require a stop off at Waterloo Road.
We wish you well and every success… truly deserve.
Warmest regards.
Derek and Julie.

HiI cannot praise you highly enough about the customer service i received from you. From the start of my sale through to the delivery of my bedroom furniture you have been so helpful and a pleasure to deal with. The bigger chains could take a few lessons from the way in which you treat customers. You put the customer first and this is very rare to find in this day and age. I also felt that i was being given a very fair price and was not being ripped off and you are the only people I have dealt with who understand people work full time and need deliveries on a weekend! Again this is rare to find when dealing with other companies. I would definitely use you again and would recommend you to anyone. Thanks again for the wonderful service I received and the chocolates!Thanks again Joann and Paul

A great big thank you! Came home to find my furniture unpacked and in the right place!After being caught out by another Internet retailer I was very wary but your service was first class and personal.They say if something sounds too good to be true it probably is but, you must be the exceptionThanks againAliceanne

Good morning Tony
I would like to express my appreciation for the furniture that you delivered yesterday. I am thrilled with the quality and my daughter was extremely excited to return home from school yesterday to her new bedroom.
Many thanks also for the chocolates that was a very nice gesture.
Kind regards
Cheryl Emery

Dear Tony,We’d just like to let you know how delighted we are with our new bedroom furniture.As this was the first time that we had made a large and expensive purchase on-line, we were slightly apprehensive that all would run smoothly.However, your speedy delivery, despite severe weather conditions, and after – sales service during which we were kept constantly informed, gave us confidence in the transaction.We would have no hesitation in recommending your company to our friends and family.Yours sincerely,Campbell & Margaret Stewart